Legal

Refund Policy

Last updated: 24 October 2026

This Refund Policy explains how refunds and cancellations work for paid MeterFlow subscriptions. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders: Paddle provides all customer service inquiries and handles returns, and refunds are returned to your original payment method. Paddle’s Refund Policy applies alongside this one; where the two differ, the policy that gives you more rights applies.

14-day money-back guarantee. If you are not satisfied with your first paid subscription, contact us within 14 days of your first payment and we will refund it in full — no questions asked.

1. Subscriptions and billing

Paid plans are billed monthly in advance and renew automatically until cancelled.
Each charge pays for the upcoming month of access to your chosen plan.
Prices and plan limits are described on our pricing page.

2. Cancelling your subscription

You can cancel at any time from your billing settings or via the customer portal provided by Paddle.
When you cancel, your plan remains active until the end of the current paid period; it is not renewed afterwards.
After the 14-day guarantee window, monthly payments already made are generally non-refundable, because the service for that period has been made available to you. Paddle may nonetheless, at its discretion and on a case-by-case basis, refund a renewal charge requested within 14 days of that renewal.

3. Statutory rights

Nothing in this policy affects any mandatory consumer rights you may have under applicable law, including the right of withdrawal for consumers in the European Union and the United Kingdom. Where such rights apply, they take precedence over this policy.

4. Duplicate or incorrect charges

If you believe you were charged in error, or charged more than once, contact us and we will investigate and correct any genuine billing error promptly.

5. How to request a refund

Email support@meter-flow.com from the address associated with your account, including your organisation name and the approximate date of the charge. You can also contact Paddle directly through the link in your receipt email or at paddle.net. Approved refunds are processed through Paddle and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

6. Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than a chargeback. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

7. Contact

Billing questions: billing@meter-flow.com, by phone at +44 7462 149069, or by post to Fulvio Antonio Cosco Barletta, a sole trader trading as MeterFlow, 15 Corbet Close, London SM6 7GB, United Kingdom.